Return and Cancellation Policy - bagicha basics
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Return and Cancellation Policy

Return Policy-

Plants are perishable items so we don’t accept their return. We assure you that we will send the healthiest plant. If you get the wrong or dead plant, please inform us within 24 hours with a damaged picture of the product. We will initiate the refund or the replacement accordingly.
In case a duplicate order has been made by mistake, please inform us immediately, and the refund will be initiated, provided that the order is not prepared or dispatched till that time.
Note- Complaints against all plants need to be made within 48 hours from the time of delivery after which we will not be able to register any complaints.
Exchange Policy-
We don’t accept any requests for product exchange.
Damaged/Defective Products
If any product you receive is damaged/ defective, you can let us know the same. You can call us at +91 7817044754 (9:30 AM – 5:30 PM, Monday – Saturday) or send us an e-mail (bagichabasics@gmail.com) with at least 2 photographs (different dimensions) of the same.
Subject to the Terms and Conditions, once a refund is initiated by BagichaBasics, it takes 8-10 business days for the refund amount to reflect in your account. Be patient, in case of delay, don’t hesitate to get in touch with us on the above-mentioned contact details.
Cancellation and Refund Policy-
In case of cancellation of the order, request made with Subject: ” Cancellation Request” and sent to bagichabasics@gmail.com
Mail shall contain the following details:-
a. Order ID
b. Cancellation Reason
c. Refund Account Details
Cancellation shall be initiated after a formal order cancellation request is received at bagichabasics@gmail.com
Refunds shall be made under the following conditions:
a. Order was canceled.
b. Order was not delivered to the recipient. ( This does not include the case for unfounded recipients)
C. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer.
• In case of Cancellation, a 5% charge will be applicable.
• Any discounted or exempted amount can not be claimed for a refund.
• In all matters concerning Cancellation and refund BagichaBasics shall have the deciding hand.
• BagichaBasics may amend its Cancellation And Refund Policy from time to time.

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